Cumberland Crossing Homeowners Association

Amenity Access

Pool

What are the operating hours of the pool?

The pool season typically runs from Memorial Day Weekend until Labor Day weekend. During season, the pool is open every day from 8:00 AM - 10:00 PM.

2023 pool season will be Friday, May 26 - Friday, October 13.

Please see the Cumberland Crossing Pool Rules in the Documents section.

Where is the pool located?

The pool is located at 1577 Boyle Parkway Allen, TX 75013

Is alcohol allowed at the pool?

Use of alcohol is strictly prohibited at the pool .

Where can I get an access device?

Click HERE to request a pool key.

Is there a charge for my pool key?

Limit one active pool key per household. There is no charge for the initial pool fob. Replacement fobs for lost or damaged keys cost $25.00 each. Any charges will be billed to your HOA account.

What should I do if my pool key isn't working?

If your pool key isn't working, please send an email explaining the issue to dfwamenity@goodwintx.com with a picture of your pool key, number clearly visible.

How long does it take for my request to be fulfilled and how will I receive my device?

Please allow up to 7 business days from form submission to receive your access device. When your access device is ready for pick up, you will receive an email notification. You can choose to either have your device mailed to you or pick it up at your local Goodwin office.

Can we have pool parties at the pool?

The pool may not be closed for private parties and will remain open to all residents.

Parties should be no longer than two (2) hours in duration and have no more than 15 guests, including owners.

All owners are responsible for cleaning up and for the behavior of their guests.

Please submit a Request including: name & address of owner, date of party, time of day, and number of expected guests.

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process.

Where do I find my community's architectural modification request form?

Visit TownSq and log in using your account credentials. If you are not registered, you can sign up using your HOA account number and property zip code.

Once logged in, select the "Architectural Review" feature from the left-hand side menu. Then, click on “Submit Project” and fill in the necessary fields. Once the form has been completed, click “Save” at the top right of the screen to submit the project for immediate review. You may also upload any files or pictures you may have during this process. The feature is not available on the Phone app, so this can be done on the website. Once your project has been submitted, kindly log back in to see the status of your request.
Or
You can also complete the architectural request form in the Documents > Forms in TownSq.

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Control Committee (ACC).

A response from the committee may take as many as 30 days from the date of completed submission. Please ensure that you provide as much information as possible with your application to avoid delays.

Please submit the following to ACCreview@goodwintx.com:

Completed ACC form
Plat of property showing proposed changes
Current, wide-angle photo of home with proposed changes
Any other relevant information including but not limited to materials, colors, dimensions, etc.

What is the status of my application?

If you have not heard from the ACC review processor within five (5) business days from the date of submission, please submit a request via TownSq or email your Community Manager at DCCHmanager@GoodwinTX.com

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Board meeting minutes are posted in the Documents section of TownSq under Minutes > Board Meetings.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

The Association maintains the common areas and otherwise preserves and furthers the operation of the property as a first quality residential subdivision.

Homeowners are responsible for keeping property in good condition and repair.

Owner maintenance responsibilities include but are not limited to adequate exterior painting and other maintenance, keeping landscaping and sprinkler systems on the lot in well-maintained condition, and keeping the sidewalk on lot in good condition and repair.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Scheduled trash day is Monday. Yard waste is collected weekly on your assigned trash day. You can find yard waste disposal guidelines at Yard Waste Collection | Allen, TX - Official Website (cityofallen.org).

Recycling is collected every two weeks on same day as your trash day. Collection occurs on a rotating A/B schedule, and Cumberland Crossing is on Cycle A.

If your assigned collection day falls on or after a Community Waste Disposal (CWD) holiday, your collection will take place one day later than usual.

New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day *

CWD will collect up to five extra bags of trash on your first collection day after Christmas. Bags should be up to 30 gallons and weigh less than 40 pounds. Place the bags at your collection point, at least two feet from trash and recycling carts.*

Please Remember to store your trash bins/ recycle bins out of street view on non-trash pick-up days. Fine violation will be enforced!

What is the bulk pick-up schedule for my community?

Bulky items are collected on the first Saturday of each month, and large loose brush is collected on the first Wednesday. Please see loose brush guidelines at Yard Waste Collection | Allen, TX - Official Website (cityofallen.org).

How do I get electric/gas/water/trash service?

Please visit Start/Cancel/Transfer Service | Allen, TX - Official Website (cityofallen.org) for information about new water and trash service.

Electricity and natural gas have been deregulated in Allen, allowing customers to choose their own electricity and natural gas suppliers.

Compliance

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received. Please do not reply directly to emails you receive as they are generated from a no-reply email address that can't receive messages.

I need to report an issue with a neighbor's home.

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. The governing documents can be found by clicking Association Documents on the column on the left side of the page.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.
Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. 855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
Community Manager, via email DCCHmanager@goodwintx.com
Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. The governing documents can be found by clicking Association Documents on the column on the left side of the page.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address with DCCH followed by your account number on the memo line:

DCCH – CUMBERLAND CROSSING HOA 
       C/O GOODWIN PROCESSING CENTER
PO BOX 93447
LAS VEGAS, NV 89193-344

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code DCCH in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your property code is DCCH.

What is the Management ID?

6587

When is my assessment due?

January 1 annually

Late date - 15th of each month

Are there any fees associated with online payments?

When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

Where can I find my account number?

You can find your account number on your billing statement or intro letter from Goodwin. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Owner Information

How do I update my contact information/mailing address?

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/.

How much does a lender questionnaire cost?

Visit the HomeWise website at https://www.homewisedocs.com/ for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login

I'm the Lender and would like to get a statement.

A statement can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members
Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up
Enter your Account Number and Zip code (Physical property address)
Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.